PRIVACY POLICY
PHARMAFORCE PRIVACY POLICY
Last modified 04.06.2026Pharma Force Group, LLC ("PharmaForce," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at www.thePharmaForce.com (the "Site"), use our services, or interact with us in connection with our 340B third-party administrator (TPA) and pharmacy benefit management offerings (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to the terms described here. If you do not agree, please discontinue use of our Site and Services.
SCOPE OF THIS POLICY
This Privacy Policy applies to:
- Visitors to our website
- Prospective customers and leads who contact us or submit information through our Site
- Current customers and covered entities using our Services
- Business contacts and partners
This Policy does not apply to Protected Health Information (PHI) processed on behalf of covered entities under a Business Associate Agreement (BAA). The handling of PHI is governed separately by applicable BAAs and our HIPAA compliance policies. See Section 10 for more detail.
INFORMATION WE COLLECT
Information You Provide
We collect information you voluntarily provide, including:
- Contact information (name, email address, phone number, job title, organization name)
- Account credentials if you create a user account
- Information submitted through contact forms, demo requests, or event registrations
- Communications you send us, including emails and support inquiries
Information Collected Automatically
When you visit our Site, we and our third-party service providers may automatically collect:
- Device and browser type, operating system, IP address
- Pages visited, time spent on pages, referring URLs
- Clickstream data and interaction patterns
- Cookie identifiers and similar tracking data (see Section 5)
Information from Third Parties
We may receive information about you from third-party sources, including:
- Business data enrichment providers such as ZoomInfo, used to supplement contact and company information for sales and marketing purposes
- Publicly available business directories and professional networks
- Our customers or partners who refer you to us
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process demo requests, inquiries, and customer onboarding
- Send marketing communications, newsletters, and product updates (where you have opted in or where permitted by law)
- Conduct analytics to understand Site usage and optimize performance
- Comply with legal obligations and enforce our agreements
- Detect and prevent fraud, security incidents, and abuse
- Support recruitment and respond to job applications
COOKIES AND TRACKING TECHNOLOGIES
We use cookies, web beacons, pixels, and similar technologies to operate our Site and understand how you interact with it. Types of cookies we use include:
- Essential cookies: Required for the Site to function (e.g., session management)
- Analytics cookies: Help us understand usage patterns (e.g., Google Analytics)
- Marketing cookies: Used to track engagement and support targeted outreach (e.g., HubSpot tracking)
You can manage cookie preferences through your browser settings. Disabling certain cookies may limit Site functionality.
DISCLOSURE OF YOUR INFORMATION
Service Providers
We share information with third-party vendors and service providers who assist us in operating our Site and Services, including:
- HubSpot (CRM and marketing automation)
- Salesforce (customer relationship management)
- ZoomInfo (business data enrichment)
- Google Analytics (website analytics)
- Cloud hosting and infrastructure providers
These providers are contractually obligated to use your information only as directed by us and to maintain appropriate security standards.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of PharmaForce, our customers, or others.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and applicable choices.
No Sale of Personal Information
PharmaForce does not sell your personal information to third parties.
DATA SECURITY
PharmaForce maintains administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. PharmaForce has achieved SOC 2 Type II certification, reflecting our commitment to security, availability, and confidentiality controls.
While we take data security seriously, no transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security of your information.
DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.
YOUR PRIVACY RIGHTS & CHOICES
Marketing Opt-Out
You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any marketing email or by contacting us at privacy@thepharmaforce.com. Note that you may still receive transactional or service-related communications.
Access and Correction
You may request access to or correction of personal information we hold about you by contacting us as described in Section 12.
California Residents (CCPA/CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information.
To submit a request, contact us at privacy@thepharmaforce.com. We will respond to verifiable requests within the timeframe required by applicable law.
Other State Privacy Laws
Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive consumer privacy laws may have similar rights regarding access, correction, deletion, and opt-out. To submit a request, contact us at privacy@thepharmaforce.com.
HIPAA & PROTECTED HEALTH INFORMATION
PharmaForce serves covered entities participating in the 340B Drug Pricing Program. Where PharmaForce acts as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA), the handling of Protected Health Information (PHI) is governed by applicable Business Associate Agreements (BAAs) and our internal HIPAA compliance policies — not this Privacy Policy.
This Privacy Policy governs only information collected through our website and in our capacity as a service provider, not PHI processed on behalf of covered entity customers.
If you have questions about how PHI is handled in connection with your covered entity's 340B program, please contact your PharmaForce account representative or our compliance team at privacy@thepharmaforce.com.
ARTIFICIAL INTELLIGENCE TOOLS
PharmaForce uses proprietary AI-powered technology, including Kareem AI, in connection with certain aspects of our 340B program administration services. Kareem AI is used to support data analysis and program performance — it does not independently make decisions that affect patient care or coverage.
PharmaForce does not use PHI to train AI models. AI-assisted outputs are reviewed by qualified human professionals as part of our standard service delivery process.
THIRD-PARTY WEBSITES AND LINKS
Our Site may contain links to third-party websites, tools, or services that are not operated by PharmaForce. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
CHILDREN'S PRIVACY
Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify you by email or through a notice on our Site. Your continued use of our Site or Services following any changes constitutes acceptance of the updated Policy.
CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
PharmaForce, LLC
Attn: Privacy / Compliance Team
Email: privacy@thepharmaforce.com
Website: www.thePharmaForce.com