Director, 340B Customer Success

About PharmaForce

PharmaForce is a leading provider of innovative pharmacy solutions, specializing in 340B Third Party Administration (TPA) and Pharmacy Benefit Management (PBM) services. We leverage cutting-edge technology and industry expertise to help healthcare providers, payers, and patients navigate the complex landscape of pharmacy management. Our mission is to enhance patient care and access to medications by optimizing pharmacy programs across the spectrum. At PharmaForce, we foster a culture of innovation and collaboration, continuously striving to develop solutions that make healthcare more accessible and affordable for all.

Position Overview

The 340B Program Leader is responsible for partnering with covered entities to optimize the financial performance, compliance integrity, and audit readiness of their 340B programs. This role focuses on driving operational efficiency to help organizations stretch scarce resources while remaining agile in a rapidly evolving regulatory landscape. The leader will leverage PharmaForce tools and solutions to deliver measurable value for customers, while serving as a critical bridge between customers and internal teams to drive continuous innovation. This role will bring frontline insights and market learnings back into the organization to help inform product strategy, enhance customer success and account management thought leadership, and advance the evolution of our solutions and services through close collaboration with product and cross-functional teams.

Key Responsibilities

Strategic Partnership & Advisory

Serve as a trusted advisor to covered entities, guiding them in maximizing the value of their 340B programs.
Build strong, collaborative relationships with stakeholders across pharmacy, compliance, finance, and executive leadership.

Financial Optimization

Identify opportunities to improve program savings, reduce leakage, and enhance overall financial performance.
Utilize PharmaForce analytics and tools to provide actionable insights and measurable outcomes.

Compliance & Audit Readiness

Ensure adherence to all 340B regulatory requirements and support entities in maintaining audit-ready programs.
Stay current on regulatory changes and proactively guide customers through evolving compliance expectations.

Operational Excellence

Drive process improvements that increase efficiency, accuracy, and scalability of 340B operations.
Implement best practices to streamline workflows and reduce administrative burden.

Regulatory Agility

Monitor the changing 340B landscape and help customers remain nimble and responsive to policy updates.
Translate complex regulatory developments into clear, actionable guidance.

Technology Enablement

Champion the use of PharmaForce tools to enhance visibility, control, and performance across the 340B program.
Train and support customers in effectively leveraging technology solutions.

Voice of the Customer

Act as a bi-directional conduit between customers and internal product teams.
Gather customer feedback, identify unmet needs, and influence product innovation to ensure cutting-edge solutions.
Advocate for enhancements that improve usability, functionality, and customer outcomes

Operational Excellence Deliverables

Comprehensive operational assessments to identify gaps in split-billing accuracy, referral capture, contract pharmacy management, in addition to opportunities related to strategic initiatives
Quarterly business reviews (QBRs) with executive summaries showing performance, ROI, and recommendations
Customized 340B optimization roadmaps with phased plans, timelines, and success criteria
Monthly performance dashboards tracking savings, compliance status, and operational efficiency
Success plans with measurable milestones and accountability metrics
Ad-hoc analysis for regulatory changes, audits, or operational challenges

Qualifications

Deep knowledge of the 340B program, including regulatory requirements and operational practices
Experience working with covered entities, 5 years or more (e.g., hospitals, health systems, FQHCs)
Strong analytical and problem-solving skills with a focus on financial and operational performance
Demonstrated ability to manage client relationships and deliver consultative value
Familiarity with 340B technology platforms and data analytics tools preferred
Excellent communication skills, with the ability to translate complex concepts into clear guidance
Adaptability and proactive mindset in a dynamic regulatory environment

Success Metrics

Improved financial performance and savings realization for customers
High levels of compliance and successful audit outcomes
Increased operational efficiency and reduced program risk
Customer satisfaction and retention
Product innovation influenced by customer insights

Why This Role Matters

This role plays a critical part in helping healthcare organizations maximize limited resources while maintaining compliance and operational excellence. By combining strategic partnership, advanced technology, and continuous innovation, the 340B Program Leader ensures customers are equipped to thrive in an ever-changing environment.

We Offer

Competitive pay
Health, dental, vision, and life insurance
401(k)
Paid time off

Work Environment

Location: Hybrid
Travel: None
Schedule: Full Time

How to Apply

Interested candidates should submit your resume to careers@thepharmaforce.com with the subject line "Director, 340B Customer Success- [Your Name]"

Equal Opportunity Employer

PharmaForce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.