About PharmaForce
PharmaForce is a leading provider of innovative pharmacy solutions, specializing in 340B Third Party Administration (TPA) and Pharmacy Benefit Management (PBM) services. We leverage cutting-edge technology and industry expertise to help healthcare providers, payers, and patients navigate the complex landscape of pharmacy management. Our mission is to enhance patient care and access to medications by optimizing pharmacy programs across the spectrum. At PharmaForce, we foster a culture of innovation and collaboration, continuously striving to develop solutions that make healthcare more accessible and affordable for all.
Position Overview
The Implementation Project Manager plays a critical leadership role in the successful deployment of PharmaForce’s Split Billing and Contract Pharmacy software solutions. This role is responsible for managing all phases of the implementation process—ensuring projects are delivered on time, within scope, and on budget.
The Implementation Project Manager will serve as a key point of contact for hospital and pharmacy clients, fostering long-term partnerships while overseeing both the contractual and financial aspects of each engagement. This individual will maintain full ownership of project timelines, resource planning, risk management, and client satisfaction.
Success in this role requires strong communication skills, proactive risk identification and mitigation, and the ability to keep internal stakeholders and clients aligned through clear, timely updates and solutions-oriented leadership.
Key Responsibilities
- Lead end-to-end project delivery for complex, high-impact implementations involving PharmaForce’s software solutions, with a focus on strategic customers.
- Develop and implement project management tools and best practices to drive standardization, visibility, and adoption across the division.
- Manage project scope, timelines, resources, and revenue forecasts in alignment with workplans and contractual commitments.
- Proactively identify and manage risks and issues, facilitating resolution through timely and effective communication with both internal stakeholders and client leadership.
- Gather and document business requirements and initiative definitions to support accurate planning and execution.
- Serve as the primary operational point of contact for assigned implementations, ensuring accountability and alignment across functional teams.
- Deliver clear and consistent communication on project status, changes in scope, and risk mitigation plans, while ensuring secure documentation of all project artifacts.
- Prepare and deliver internal customer risk reviews, escalating concerns and opportunities for resolution as needed.
- Analyze project data to identify process improvement opportunities and track key performance metrics.
- Collaborate cross-functionally with internal teams across multiple departments and time zones to ensure coordinated project execution.
- Leverage knowledge of hospital and pharmacy workflows to ensure practical, customer-centric implementations.
Qualifications
Required
- Minimum 5 years of experience managing large-scale, enterprise-level projects, ideally within healthcare, pharmacy, or technology sectors.
- Proven ability to lead complex, cross-functional implementations from initiation through completion, delivering on time, scope, and budget.
- Hands-on experience managing systems or software implementation projects, including coordination across technical and non-technical teams.
- Proficient with cloud-based project management tools (e.g., Smartsheet, Asana, Jira, or similar).
Preferred
- Direct experience with 340B contract pharmacy or split billing platforms is a strong plus.
- PMP certification or similar project management credential is strongly preferred.
- Experience using Salesforce CRM and Smartsheet project management systems.
Key Competencies
The ideal candidate will demonstrate:
- Analytical Thinking: Ability to assess and interpret complex data sets and operational workflows to identify issues, drive solutions, and support informed decision-making.
- Communication Skills: Skilled at translating technical concepts into clear, actionable information for both technical teams and non-technical stakeholders.
- Project Leadership: Proven ability to manage competing priorities, drive accountability, and lead cross-functional teams through all phases of implementation.
- Customer Focus: Commitment to delivering a high-quality client experience, with a strong understanding of stakeholder needs and program impact.
- Adaptability: Comfortable working in a dynamic environment with evolving priorities, particularly in healthcare or pharmacy-related implementations.
What We Offer
At PharmaForce, we value our employees and offer a comprehensive package to support your career growth and well-being:
- Competitive salary commensurate with experience
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Collaborative and innovative work environment
- Remote-friendly work environment
Work Environment
- Location: Remote
- Travel: No
- Schedule: Full-Time
How to Apply
Interested candidates should submit your resume to Careers@thepharmaforce.com with the subject line "Implementation Project Manager - [Your Name]"
Equal Opportunity Employer
PharmaForce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.