About PharmaForce
PharmaForce is a leading provider of innovative pharmacy solutions, specializing in 340B Third Party Administration (TPA) and Pharmacy Benefit Management (PBM) services. We leverage cutting-edge technology and industry expertise to help healthcare providers, payers, and patients navigate the complex landscape of pharmacy management. Our mission is to enhance patient care and access to medications by optimizing pharmacy programs across the spectrum. At PharmaForce, we foster a culture of innovation and collaboration, continuously striving to develop solutions that make healthcare more accessible and affordable for all.
Position Overview
The Implementation Program Manager is responsible for leading large, enterprise 340B TPA SaaS implementations that require strong executive engagement, structured governance, and clear client communication. This role is focused on delivery leadership, client confidence, and executive-level coordination, with responsibility for rolling up delivery status, risks, and dependencies across multiple Project Managers and workstreams into a cohesive enterprise-level view.
The Program Manager serves as the primary implementation lead for strategic enterprise customers, facilitates Steering Committees, provides executive-ready status reporting, and ensures alignment between client leadership and PharmaForce delivery teams throughout the implementation lifecycle.
Key Responsibilities
Enterprise Implementation Leadership
- Lead end-to-end delivery of large, enterprise 340B implementations from kickoff through post–go-live stabilization.
- Serve as the primary customer-facing implementation owner for executive-level stakeholders at Covered Entities and health systems.
- Drive implementation plans, milestones, dependencies, and readiness activities while ensuring alignment to contractual scope and timelines.
- Proactively identify delivery risks, adoption concerns, and organizational dependencies; manage mitigation and escalation paths.
Executive Engagement & Governance
- Facilitate Steering Committee meetings, executive status reviews, and decision-making forums.
- Produce clear, concise executive-level status reporting focused on progress, risks, decisions required, and next milestones.
- Act as a trusted advisor to client leadership, translating implementation progress into business-relevant outcomes.
- Ensure consistent governance cadence, escalation paths, and decision ownership throughout the implementation.
Cross-Functional Coordination & Roll-Up Leadership
- Aggregate and synthesize project-level plans, risks, milestones, and dependencies from multiple Project Managers into a single, cohesive enterprise implementation view.
- Coordinate cross functional teams to include Implementation, Operations, Data, Product, and Support teams to ensure aligned execution and consistent messaging.
- Ensure clear ownership, accountability, and handoffs across parallel workstreams.
- Partner with technical and integration teams as needed while remaining accountable for overall program health, timelines, and client communication.
Client Readiness & Change Management
- Lead client readiness planning including operational workflows, training coordination, cutover planning, and go-live preparedness.
- Guide clients through organizational change associated with new workflows, tools, and operating models.
- Ensure post–go-live monitoring plans are in place and client leadership has confidence in ongoing operations.
- Identify, track, and mitigate program risks, issues and dependencies; proactively escalate when needed.
Delivery Standards & Continuous Improvement
- Apply EPMO standards, templates, and governance consistently across enterprise implementations.
- Contribute to refinement of implementation playbooks, executive reporting templates, and governance frameworks.
- Capture lessons learned and best practices to improve enterprise implementation delivery at scale.
Requirements
- 7+ years of project or program management experience, including leadership of enterprise-scale client implementations.
- Proven experience managing executive stakeholders and facilitating Steering Committees.
- Strong background in healthcare IT, pharmacy operations, or regulated SaaS implementations.
- Demonstrated ability to communicate complex delivery status clearly to senior and executive audiences.
- Strong organizational, risk management, and escalation management skills.
Preferred Qualifications
- PMP, PgMP, or Six Sigma certification desired.
- Prior experience with 340B TPAs, pharmacy data exchanges, or accumulation logic platforms.
- Comfort working in a fast-paced, agile, and collaborative implementation environment.
- Ability to translate between technical and non-technical stakeholders.
We Offer
At PharmaForce, we value our employees and offer a comprehensive package to support your career growth and well-being:
- Competitive salary commensurate with experience
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Collaborative and innovative work environment
- Remote-friendly work environment
Work Environment
- Location: Remote
- Travel: None
- Schedule: Full-Time Employee
How to Apply
Interested candidates should submit your resume to careers@thepharmaforce.com with the subject line "Implementation Program Manager - [Your Name]"
Equal Opportunity Employer
PharmaForce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.