About PharmaForce
PharmaForce is a leading provider of innovative pharmacy solutions, specializing in 340B Third Party Administration (TPA) and Pharmacy Benefit Management (PBM) services. We leverage cutting-edge technology and industry expertise to help healthcare providers, payers, and patients navigate the complex landscape of pharmacy management. Our mission is to enhance patient care and access to medications by optimizing pharmacy programs across the spectrum. At PharmaForce, we foster a culture of innovation and collaboration, continuously striving to develop solutions that make healthcare more accessible and affordable for all.
Position Overview
The Enterprise Pharmacy Client Manager- Account Management role will have responsibilities for within the Account Management Teams, accounting and wholesale customers.
Under the general direction of the Sr. Manager of Enterprise Pharmacy, delivers on the company’s value proposition to its clients and the team(s). This role cultivates and maintains on-going projects and must be able to multi-task.
This position is a remote role. Applicants should reside within the United States and work with teams and customer across the nation and in every time zone.
Ideal candidates will be detailed oriented, proactive, solution oriented and has critical thinking skills. In addition, this candidate will have account management skills; client support, customer service, improve processes and/or efficiencies. They will be able to work with minimal supervision and go above and beyond to support account management teams as well as external customers.
We are seeking a Strategic Account Manager individual that is passionate for customer impact is to drive to lead and grow. You will have a diverse customer base to help achieve measurable success. Your work will impact our large client base.
Responsibilities
- Manage accounts and customers assigned within region
- Ability to deliver timely communication to customers
- Customer focused and attentive to customer support tickets
- Ability to multi-task managing multiple projects
- Answer customer calls and ability to navigate support que calls
- Collaborates and supports other teams as needed
- Proactively identifies opportunities for process improvement and problem solving
- Ability to ticket management and support daily
- Manages pharmacy terminations process and tasks timely, if needed
- Updates and manages CRM communication updates, per PharmaForce standard operating processes
- Performs other duties, as assigned.
- Conducts job responsibilities in accordance with the standards set out in by PharmaForce, Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Qualifications
Required
Ability to problem solving, detail oriented, collaborate with multiple parties to resolve issues, customer service, or client support role; knowledge of the 340B Drug Pricing Program. Basic computer skills; advanced Microsoft Office proficiency; problem solving skills; able to collaborate cross-functionally; experience working within a team. 2 plus years previous experience as a 340B Pharmacy Account Manager
Education/Learning Experience
- Desired: 340B ACE
- Desired: Licensed Pharmacy Technician
Desired
- Related experience in 340B, healthcare setting and pharmacy industry.
Skills/Knowledge:
- Required: Ability to problem solving, detail oriented, collaborate with multiple parties to resolve issues, customer service, or client support role; knowledge of the 340B Drug Pricing Program. Basic computer skills; advanced Microsoft Office proficiency; problem solving skills; able to collaborate cross-functionally; experience working within a team.
- Desired: Previous experience in 340B, healthcare setting and pharmacy industry, ability to manage multiple priorities and deadlines at once.
We offer:
- Competitive pay
- Health, dental, vision and life insurance benefits
- 401k
- Paid time off
Work Environment
- Location: Remote
- Travel: None
- Schedule: Full-time
How to Apply
Interested candidates should submit your resume to Careers@thepharmaforce.com with the subject line "Enterprise Pharmacy Client Manager - [Your Name]"
Equal Opportunity Employer
PharmaForce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.