About PharmaForce
PharmaForce is a leading provider of innovative pharmacy solutions, specializing in 340B Third Party Administration (TPA) and Pharmacy Benefit Management (PBM) services. We leverage cutting-edge technology and industry expertise to help healthcare providers, payers, and patients navigate the complex landscape of pharmacy management. Our mission is to enhance patient care and access to medications by optimizing pharmacy programs across the spectrum. At PharmaForce, we foster a culture of innovation and collaboration, continuously striving to develop solutions that make healthcare more accessible and affordable for all.
Position Overview
PharmaForce is seeking a detail-oriented and proactive Client Support Specialist to join our growing Client Support team. This role serves as a frontline liaison for our covered entities and pharmacy partners, ensuring timely, accurate, and professional follow-up on platform-related questions, issues, and service requests. The ideal candidate combines strong communication skills with a customer-first mindset, technical curiosity, and the ability to drive resolution through cross-functional coordination.
Key Responsibilities:
Customer Engagement & Case Management
- Serve as a primary point of contact for customer support cases, triaging issues and providing timely updates and resolutions.
- Maintain clear ownership of open support cases, ensuring prompt and professional follow-up with covered entities and pharmacies.
- Manage and document all customer interactions within our case management system to ensure accuracy and continuity.
- Serve as overflow coverage for support call center, answering customer support calls and creating support cases.
Platform Support & Troubleshooting
- Develop working knowledge of the PharmaForce platform, including 340B workflows, claims, invoicing, and reporting features.
- Collaborate with internal technical and product teams to investigate and resolve user-reported issues or questions.
- Assist customers with system navigation, file uploads, reporting questions, and troubleshooting basic platform functionality.
- Identify when issues require deeper technical escalation and provide thorough context and documentation.
Process Improvement & Collaboration
- Work closely with Implementation, Product, and Account Management teams to ensure seamless support, handoffs, and consistent customer experience.
- Contribute to the development of internal and customer-facing knowledge base articles and support documentation.
- Identify opportunities to improve support workflows, increase efficiency, and enhance customer satisfaction.
Qualifications
- 2–4 years of experience in customer support, account coordination, or client services, preferably in healthcare, pharmacy, or SaaS.
- Working knowledge of 340B program operations, pharmacy services, or healthcare data systems.
- Excellent written and verbal communication skills, with a strong ability to simplify complex topics.
- Passion for delivering outstanding service and solving problems on behalf of customers.
- Organized, self-motivated, and comfortable managing multiple priorities in a fast-paced environment.
- Experience with case/ticketing systems (e.g., Zendesk, Salesforce, HubSpot) a plus.
What We Offer
At PharmaForce, we value our employees and offer a comprehensive package to support your career growth and well-being:
- Competitive salary commensurate with experience
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Collaborative and innovative work environment
- Remote-friendly work environment
Work Environment
- Location: Remote
- Travel: No
- Schedule: Full Time
How to Apply
Interested candidates should submit your resume to Careers@thepharmaforce.com with the subject line "Client Support Specialist - [Your Name]"
Equal Opportunity Employer
PharmaForce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.